Returns

Results will vary greatly from person to person, due to several factors including; skin tone, hair colour, hair growth cycles, frequency of use, and the way your body responds to IPL. We here at FLASHnGLOWCo are confident that you will achieve some amazing results at home, but if not, we do offer a 90-day money back guarantee so you can get smooth, hairless skin without the worry!  For more info about it click on Here is our money back guarantee 

FLASHnGLOWCo has a 12-month product warranty for anything that may go wrong with your handset. 

If your product is defective and you require a replacement, simply follow these instructions:

1. Take a clear video of the defect
2. Email customer.service@flashnglowco.com with a sentence about the defect and your video attached
3. Once approved, send back your product as directed with all contents it came with
4. A replacement of your product will be processed once we have received the defective one

You have 12 months from the date ordered, to process a warranty application. 

Applications that do not meet these criteria will not be approved for a return.

To return your product, you should mail your product to: PO Box 31007 8889 Yonge St, Richmond Hill, L4C 7Z0, Ontario, Canada

Returns will be processed within 2 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Returning an unused item:

We have a 30-day return policy for unused items , which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@flashnglowco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@flashnglowco.com.